Are you a talented development or quality engineer who loves technology, thrives on challenge, and would like to work at some of the top U.S. technology companies? We’re only looking for the best of the best, but if you fit that description, we want to hear from you. Take a look below to see if we have an opening that’s appropriate for your skill set.

Location: cairo, Egypt

Service Delivery Manager

We’re hiring!
Integrant, a leading multinational company in Egypt operating in the field of software is looking for an experienced, highly-motivated Service Delivery Manager to join its growing team.

If you have 8+ years of experience in software development combined with a diverse portfolio of technical team management and successful deliveries, you're a perfect match.

Our Squad Leader are responsible for teams of 15-20 developers/testers and 5-7 technical project managers. They ensure all projects are delivered to the highest standards with outstanding customer service.  A Squad Leader also ensures all team members are productive, achieving set goals and advancing technically while building on their communication skills.
Our Squad Leaders believe in servant-leadership.  They empower their team, encourage growth and embrace failure.  They lead by example; understand strength comes in unity and leadership begins in the trenches.

  • Create and manage plans to mitigate risks for all projects in your Squad.
  • Manage resource allocations and priorities effectively.
  • Mentors team members technically and professionally by offering constructive feedback.
  • Hire, develop and train employee, coach team members for optimal performance. 
  • Provide team members regular performance feedback. Takes appropriate corrective action as needed to promote optimal employee performance.
  • Keeps up-to-date with emerging IT trends and technologies and the industry’s best practices.
  • Oversee all projects in your Squad to ensure Integrant’s brand promise: “deliver the best quality with the best service”.
  • Work with your peers on building effective processes to achieve KPI’s standards, best practices for project management and best methods to mentor and coach employees.
  • Work with account management, HR and sales and marketing departments to understand our current and future needs / requirements.
  • Provide regular reports to the CEO and other departments on your Squad’s achievements, challenges and recommended solutions.
Education and/or Experience                                                    
  • Bachelor’s degree in a computer-related field (or equivalent combination of education and job-related experience).
  • A minimum of eight years’ job-related experience in software development and enterprise applications. 
Required Skills
  • Proven experience and ability to mentor and develop teams.
  • Software architecture and design skills to guide the development of solutions that are secure, scalable and reliable.
  • In depth knowledge of industry standard best practices, development lifecycle processes and methodologies.
  • Experience using agile methodology.
  • Thorough understanding of quality management.
  • Experienced in the use of metrics to drive decision making and process change.
  • Skills in manual and automated unit-testing of data-driven back-end applications with high transaction throughput.
  • Excellent written, verbal and presentation skills.
  • Proven ability to manage competing priorities in a fast-paced environment.
  • Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking, high productivity environment.
  • Action-oriented, decisive approach to work required, with the willingness to take a hands-on role to ensure deliverables are met on time.
  • Previous experience working with offshore clients ( preferably American)
  • Ability to travel to USA and Jordan when needed.
Salary paid in USD Six-month career advancing opportunities
Employee parking space Supportive and friendly work environment
Premium medical insurance [employee +family] English language development courses
Interest-free loans paid over 2.5 years Technical development courses
Planned overtime program (POP) Employment referral program
Premium location in Maadi Social insurance
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